Refund & Exchange Policy

Exchange Policy

We are happy to offer an exchange in the following situations:

If you receive a damaged product.
If you receive an incorrect product.

Exchange eligibility

To qualify for an exchange:

The request must be raised within 48 hours of delivery.
The saree must be unused, unwashed and in its original condition.
Original tags and packaging must be intact.
Each order is eligible for one exchange only.

To initiate an exchange, please write to us at vrikasarees@gmail.com with:

Your order number.
Clear photos or videos highlighting the issue.
Once your request is approved, we’ll guide you through the next steps.

After the item is received and carefully inspected to ensure it meets our exchange criteria, the replacement will be dispatched within 5–7 business days.

For Defective Items

If you believe you have received a defective item, please reach out to us at vrikasarees@gmail.com at the earliest.

To help us assist you efficiently, kindly share:

Your order number.
A brief description of the concern.
Clear photos or videos, wherever possible.

Once we receive the details, our team will review the request and work towards the most appropriate resolution. Depending on the nature of the issue and product availability, this may include a replacement or a refund.

A Note on Handcrafted Sarees

As with all handcrafted textiles, subtle variations such as gentle thread shifts or minor pulls may naturally occur during the weaving process. These nuances are inherent to handloom fabrics and are often barely noticeable. Rather than imperfections, we see them as signatures of authenticity.

Refund Policy

At Vrika, we value transparency, fairness, and mindful resolution.

When Refunds Are Applicable

A refund may be issued in the following situations:
An order is cancelled before dispatch
The product is out of stock
A damaged or incorrect product is returned and a replacement is not possible

Refund Method & Timeline

Refunds are processed to the original payment method used at the time of purchase.
Once approved, refunds are initiated within 3–5 business days.
Depending on your bank or payment provider, the amount may take 5–10 business days to reflect in your account.
Please note that while we initiate refunds promptly, additional processing time may be required by banks or payment gateways.

Shipping Charges

Shipping charges are non-refundable, unless the issue has occurred from our end - such as receiving a damaged or incorrect product.

When Refunds Are Not Applicable

Refunds are not applicable in the following cases:

Minor colour variations due to differences in screen or device settings.
Change of mind after delivery.
Products that have been used, washed, altered or damaged.
Items that are lost in transit when self-shipped by the customer back to us.

Refunds are initiated only after the returned item(s) are physically received and carefully inspected at our facility.

Cash on Delivery (COD) Orders

Cash on Delivery (COD) is available on select pin codes and may be subject to order value limits. COD availability will be clearly shown at checkout.

For Cash on Delivery (COD) orders:

Refunds are processed to the customer’s bank account within 7 business days, subject to successful quality inspection.
Refunds cannot be issued to third-party bank accounts.
The bank account holder’s name must match the name on the order.
Cash refunds are not offered for COD orders.

Refunds for COD orders are initiated only after the returned shipment is received and approved. In cases where items are self-shipped and lost in transit, refunds will not be applicable.